<strong>We Have<br>Your Back</strong>

Support · Keep On Rolling Program

We Have
Your Back

We believe that the quality of our wheels and testing program offers the best guarantee: that your wheel won’t break. What if something does happen? Don’t worry! We have been there too, and we won’t drop you.

If it is a manufacturing fault we will replace the wheel at no cost. Case a jump? Run over your wheel with your car? Don’t worry, we have been there too. Our crash replacement program will supply a free rim and we offer a subsidised rebuild program.

LEGAL WARRANTY

OUR GUARANTEE

We use the best materials and testing procedures in the industry but what if something does break? Don’t worry, our warranty covers manufacturing defects during the warranty period. In the unlikely event that your wheel suffers a manufacturing defect then we will repair or replace with no cost.

3 year warranty

Our warranty covers manufacturing defects for a period of 3 years.

All wheel components

Our warranty covers all wheel components for manufacturing defects.

Repair or replace

If your warranty claim is successful we will repair or replace your wheel at no cost and return it to you as new.

CRASH REPLACEMENT

CRASH REPLACEMENT

We understand that carbon wheels are a big investment. So that you can ride in confidence, in addition to our warranty, we offer a crash replacement policy for our carbon rims.

REGISTER

Wheels must be registered within 30 days of purchase.

 

RETURN

In case of accident damage return the wheel to an official OQUO dealer who will send it to our of our official service centers.

 

REPLACE AND REBUILD

In addition to the replacement rim our subsidised repair program covers replacement spokes, nipples and a rebuild.

 

AS GOOD AS NEW

Your wheel will be returned to you as good as new.

TECHNICAL SERVICE

STANDARD TECHNICAL SERVICE INCLUDES

Clean and inspect

Return the wheels to an official OQUO dealer. They will advise you on turnaround time and costs.

Hub Service

Change the bearings and grease the hub.

Spoke service

Any worn spokes or nipples will be replaced and the rim tape will be changed.

Retension

The wheel will be retensioned and trued before being returned to you like new

PREMIUM TECHNICAL SERVICE INCLUDES

Freehub Change

There is even the option to change the Freehub and our service center will be delighted to explain the costs.

Clean and inspect

Return the wheels to an official OQUO dealer. They will advise you on turnaround time and costs.

Hub Service

Change the bearings and grease the hub.

Spoke service

Any worn spokes or nipples will be replaced and the rim tape will be changed.

Retension

The wheel will be retensioned and trued before being returned to you like new