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Our guarantee
We use the best materials and testing procedures in the industry but what if something does break? Don’t worry, our warranty covers manufacturing defects during the warranty period. In the unlikely event that your wheel suffers a manufacturing defect then we will repair or replace with no cost.
Know more3 year warranty
Our warranty covers manufacturing defects for a period of 3 years.
All wheel components
Our warranty covers all wheel components for manufacturing defects.
Repair or replace
If your warranty claim is successful we will repair or replace your wheel at no cost and return it to you as new.
Replacement in case of accident
We understand that carbon wheels are a big investment. So that you can ride in confidence, in addition to our warranty, we offer a crash replacement policy for our carbon rims.
Return
In case of accident damage return the wheel to an official OQUO dealer who will send it to our of our official service centers.
Replace and rebuild
In addition to the replacement rim our subsidised repair program covers replacement spokes, nipples and a rebuild.
As good as new
Your wheel will be returned to you as good as new.
Pro Technical Service
Our technical service is the easiest way to keep your wheels in perfect condition.
Clean and inspect
Return the wheels to an official OQUO dealer. They will advise you on turnaround time and costs.
Hub Service
Change the bearings and grease the hub.
Spoke service
Any worn spokes or nipples will be replaced and the rim tape will be changed.
Retension
The wheel will be retensioned and trued before being returned to you like new.
Register your wheels
Do not forget to register your wheels to enjoy all the benefits that being the owner of our wheels entitle you to.
RegisterWe’re here to help. Ask us!
We have a team of people available to answer any questions that might arise and give you support for anything you need.
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Find an OQUO store
Find your nearest OQUO dealer and we will provide their contact information.
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